What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We are committed to respecting and protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website or services—including online purchases, device repairs, corporate transactions, and our flexible payment plan, Lipa Polepole.
1. Information We Collect
We collect two main types of information:
Personal Information
This refers to data that can identify you directly or indirectly, such as:
- Full name, phone number, and delivery address
- Email address and account credentials
- Payment information including mobile or card-based transactions
- Device details and service history during repair requests
- Company or business registration details for corporate sales
Non-Personal Information
We also collect data that cannot be used to identify you individually:
- IP address, browser type, device model, and operating system
- Browsing activity such as pages visited and time spent on site
- Product searches, clicks, and interaction history
Third-Party Data
We may receive limited data from external providers such as:
- Payment processors for transaction verification
- Analytics tools that provide aggregated user behavior
- Social media platforms when you connect through or interact with them
2. How Information Is Collected
Information is collected in the following ways:
- Directly from you: When making purchases, filling out forms, or requesting services
- Automatically: Through cookies, device signals, and analytics scripts
- From third parties: Including platforms that support payments, tracking, or login services
3. Use of Your Information
We use collected data for the following purposes:
- To process and deliver online purchases and track order status
- To facilitate repairs, warranty claims, and service communication
- To evaluate eligibility and manage installment payments through Lipa Polepole
- To enhance the design, content, and functionality of our website
- To send promotional updates about our products or offers (with opt-out available)
- To comply with applicable laws and prevent fraud or unauthorized access
4. Sharing of Information
We do not sell personal information. Data may be shared in limited cases, such as:
- With service providers supporting order fulfillment, payment processing, or IT systems
- In response to legal requirements or to meet regulatory obligations
- During a merger, acquisition, or business restructuring
- With your explicit consent for marketing or partnership purposes
5. Cookies and Tracking Technologies
Our website uses cookies and similar tools to:
- Remember user preferences and login sessions
- Monitor website performance and visitor activity
- Deliver targeted offers or advertising content
You can adjust your cookie settings at any time through your browser. Some site functions may be limited if cookies are disabled.
6. Data Protection Measures
We take your privacy seriously and use the following safeguards:
- Encrypted communication protocols (e.g., SSL)
- Limited internal access to personal data
- Regular system updates and vulnerability monitoring
While we strive to protect your information, no system is completely secure. We encourage responsible sharing and password protection.
7. Your Privacy Rights
In accordance with data protection laws, you have the right to:
- Access a copy of your personal data
- Request corrections or updates to your information
- Request deletion of your data, subject to legal requirements
- Opt out of promotional communication at any time
- Request a structured copy of your personal data (data portability)
8. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders and complete service requests
- Meet accounting, legal, or regulatory obligations
- Resolve disputes or enforce our terms of service
After this period, your data is securely deleted or anonymized.
9. Cross-Border Data Transfers
Some of our service providers may process data outside Kenya. In such cases, appropriate legal and security measures are in place to ensure that your data remains protected under the same standards required by Kenyan law.
10. External Links
Our website may include links to third-party platforms, such as payment portals or social networks. These services operate independently and have their own privacy practices. We encourage reviewing their privacy policies before engaging with them.
11. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If such information is inadvertently collected, it will be deleted immediately upon discovery.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or service offerings. Updated versions will be published on our website with a revised “Effective Date.” Continued use of our services implies acceptance of the latest version.